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Delta Air Lines is expanding snack and beverage service on thousands of flights, but for travelers on hundreds of short routes, the beverage cart is about to disappear completely.
“Delta is adjusting inflight beverage service to create a more consistent experience across our network,” the spokesperson said. “Customers traveling in Delta Comfort and Delta Main on flights of 350 miles and more will now receive full beverage and snack service, while shorter flights will no longer offer food and beverage service.”
The spokesperson emphasized that passengers flying first class will continue to receive full service regardless of the distance of the flight.
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The airline said about 9% of its daily flights will lose service under the new policy.
At the same time, Delta is expanding full snack and beverage service, including alcoholic beverages and multiple snack options, to more routes. The airline said 14% of its flights will receive improved service, part of a broader effort to standardize the passenger experience across its network of about 5,500 daily flights.
Delta Air Lines Airbus A220-100 aircraft as seen landing on final approach with landing gear disabled at New York JFK John F. Kennedy International Airport on November 14, 2019 in New York. (Nicolas Economou/NurPhoto via Getty Images)
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The cuts will mainly affect routes that previously only offered limited ‘express service’ such as water, coffee and a small selection of snacks. Some shorter flights already had no service, including routes such as Atlanta to Charlotte or Nashville.
Delta Air Lines aircraft rest at Kansas City International Airport in Kansas City, Missouri on April 3, 2020. (Jamie Squire/Getty Images)
Even on flights without snacks or drinks, Delta says crews will remain focused on customer service.
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“Our crew will remain visible, available and focused on caring for our customers,” the spokesperson said.
The move comes as airlines continue to adjust onboard offerings in response to operational efficiencies and passenger expectations.
