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The company says rapidly changing import regulations and documentation requirements are ongoing trade disputes have made it increasingly difficult for workers and consumers to navigate the customs process.
When a shipment cannot be cleared due to missing information or incomplete paperwork, the company has implemented new procedures for handling packages stranded at UPS hubs across the country.
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A United Parcel Service driver and a helper load packages into a “package truck” at the New Orleans Convention Center in New Orleans. (Jim West/UCG/Universal Images Group/Getty Images)
UPS added that the company is committed to “getting every package to its destination as quickly as possible while complying with federal customs regulations.” About 90% of packages that arrive on the first day of entry are cleared, Amadi said.
“We made more than three contacts per package and helped clarify the gaps between the information submitted and the information required,” Amadi said.
“In order to continue to serve all of our customers and move shipments efficiently through our network, we are making multiple attempts to obtain the necessary information to clear and deliver delayed shipments.”
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A UPS delivery man with a loaded hand truck on the sidewalk in Manhattan, New York. (Lindsey Nicholson/UCG/Universal Images Group/Getty Images)
According to the company, the recent wave of rule changes has led to an increase in the number of packages stranded at UPS hubs across the country.
“UPS delivers millions of packages on time every day around the world,” said Amadi. “Due to changes in U.S. import regulations, we are seeing many packages that cannot clear customs due to missing or incomplete information about the shipment required for customs clearance.”
| Ticker | Security | Last | Change | Change % |
|---|---|---|---|---|
| UPS | UNITED PARCELSERVICE INC. | 85.28 | -0.97 |
-1.12% |
She added that UPS continues to “work to bridge the understanding gap associated with the new requirements” and remains committed to serving customers despite regulatory challenges.
A UPS Boeing 767 aircraft taxiing at San Diego International Airport on August 15, 2025 in San Diego, California. (Kevin Carter/Getty Images)
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The Trump administration’s new import regulations – such as documentation requirements that require detailed descriptions of goods and the suspension of the “de minimis” duty-free exemption for low-value shipments – have significantly slowed customs clearance.
The shift means that many packages that once entered the U.S. without duties or complicated paperwork may require full declarations, leading to increased delays, additional costs and a growing number of packages stranded at customs clearance centers.
