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Australian airline Qantas said that it had sustained a cyber security incident that influenced the personal data of millions of customers.
The courier said it had contacted customers on Wednesday to inform them that the “unusual activity” had detected on a third -party platform used by a Qantas Airline Contact Center, which owns service records for 6 million people.
After discovering the unusual activities on Monday, the company said that “immediately taken steps and contained the system” and that all its systems have remained safe since then. The company is still investigating how much data has been stolen, but it expects that it will be “important”.
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During an initial assessment, the airline discovered that the names of some customers, e -mail addresses, telephone numbers, birth dates and frequent flyer numbers were influenced.
However, the airline confirmed that credit card data, personal financial information and passport data are not held in this system. Frequent flyer accounts, passwords, pins and login details were not affected.
“We sincerely apologize to our customers and we recognize the uncertainty that this will cause. Our customers trust our personal information and we take that responsibility seriously,” said Qantas Group CEO Vanessa Hudson in a statement.
Australian airline Qantas said that it had sustained a cyber security incident that influenced the personal data of millions of customers. (David Gray / AFP via Getty Images) / Getty images)
The courier has also set up a special customer support line and a special page on its website to provide the latest information to customers.
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The cyber attack comes days after American officials have warned that a notorious cyber criminal group focused on the aviation sector.
The FBI placed on X last week that the cyber crime group “Scattered Spider” is dependent on “techniques for social engineering, which means that employees or contractors often occur to mislead it to help the agencies” to provide access to systems and stealing sensitive data for extortion.
The group often includes methods to bypass multifactor authentication (MFA), such as convincing help desk services to add unauthorized MFA devices to compromised accounts.
“They focus on large companies and their external IT providers, which means that everyone in the airline’s ecosystem, including trusted suppliers and contractors, can be at risk,” the FBI wrote.
The courier has also set up a special customer support line and a special page on its website to provide the latest information to customers. (Carla Gottgens / Bloomberg via Getty Images / Getty Images)
The warning from the FBI came one day after Hawaiian airlines said it had tackled a cyber security event that has influenced some of his IT systems. However, it said that it was able to continue to serve his entire flight schedule. The Federal Aviation Administration (FAA) Safety Office said it was in contact with the airline and that there was no influence on safety.
The warning from the FBI came one day after Hawaiian airlines said it had tackled a cyber security event that has influenced some of his IT systems. (Mario Tama / Getty images)
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“Cyber ​​threats are not hypothetical – they are a ruthless reality and our airlines are in sight,” he said.
