A Serve Robotics delivery robot crashed into a Chicago bus shelter, shattering a glass panel in an incident captured on video. (Credit: Centrum Bouwgroep)
Two delivery robots reportedly crashed into bus shelters in Chicago this past week, shattering glass panels in separate incidents just days apart.
One crash, captured on video Sunday, shows a delivery robot approaching a Chicago Transit Authority (CTA) bus stop along Racine Avenue in West Town before crashing into the shelter’s glass panel, FOX 32 Chicago reported.
The impact causes shards to fall onto the robot – identified as ‘Nasir’ and operated by Serve Robotics – before it comes to a stop, FOX 32 reported.
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In one crash, a delivery robot can be seen approaching a CTA bus stop along Racine Avenue in West Town before crashing into the shelter’s glass panel. (Centre Construction Group)
Serve Robotics said no one was injured and crews quickly cleared the scene.
“We have also been in contact with local stakeholders and are committed to addressing any concerns immediately,” Serve Robotics said in a statement. “We take this matter very seriously.”
According to FOX 32, a second incident occurred Tuesday at a bus shelter near North Avenue and Larrabee Street in Old Town.
| Ticker | Security | Last | Change | Change % |
|---|---|---|---|---|
| SERV | SERVE ROBOTICS INC | 8.32 | -0.76 |
-8.37% |
Video shared on social media shows a delivery robot from Coco Robotics after it broke through another glass panel, FOX 32 reported.
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A Serve Robotics delivery robot. (Serve robotics)
“In more than a million miles of deliveries, this is the first time one of our robots has collided with a structure like this,” Coco Robotics told FOX 32. “Our robots operate at a top speed of approximately 5 miles per hour, and safety is a top priority in the way we design and monitor our systems.”
Coco confirmed it has launched an internal investigation, calling the crash a “rare, isolated event” and vowing to prevent similar incidents.
“We are grateful that no one was injured. We have contacted the company that owns the shelter and are taking full responsibility for the repair costs,” Coco said.
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An automated delivery robot from Coco delivers food in Los Angeles. (James D. Morgan/Getty Images/Getty Images)
Coco started operations in Chicago in late 2024, while Serve Robotics rolled out its delivery robots in September as part of a city pilot program, according to ABC7 Chicago.
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Mayor Brandon Johnson said Wednesday that he was aware of the incidents and emphasized that the pilot program is intended to evaluate performance and identify areas for improvement, the outlet reported.
