Thank you for shopping with us!
At mirandamerchbish.com, we strive to ensure customer satisfaction. Please read our cancellation and refund policy carefully before making a purchase.
Order Cancellation
- Before Shipment:
You may cancel your order within 12 hours of placing it by contacting our support team at info@mirandamerchofficial.com.
If the item has not been shipped, we will cancel the order and initiate a full refund. - After Shipment:
Once the order is shipped, it cannot be canceled. However, you may request a return after receiving the item (see Return Eligibility below).
Refunds
Refunds will be issued in the following cases:
- Order Canceled Before Shipping: Full refund.
- Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 3 days of delivery with images of the product and packaging.
- Wrong Item Received: If the item received is different from what was ordered, we will arrange a replacement or offer a full refund.
- Non-Delivery: If your order has not been delivered within 15 business days (domestic) or 30 business days (international), you may request a refund.
Returns & Exchanges
Due to the nature of our products, we follow a limited return policy:
- Books: Only returnable if damaged or incorrect item delivered.
- Mugs & T-Shirts: Returnable only if defective, damaged, or incorrect item sent.
To be eligible for a return:
- The item must be unused, in its original condition and packaging.
- You must initiate the return within 7 days of receiving the product.
Please note:
Shipping charges (if applicable) are non-refundable. The customer is responsible for return shipping costs unless the item was defective or incorrect.
How to Request a Refund or Return
- Email us at [your email] with your order number and reason for the return/refund.
- Attach clear photos if the product is damaged or incorrect.
- Our support team will review your request and respond within 2 business days.
Contact Us
If you have any questions or concerns regarding your order, please reach out to us:
📧 Email:info@mirandamerchofficial.com
